Roadmap

Protecting your privacy and data is very important to us. This is not only the case since the GDPR / DSGVO, but since the founding of the company. We take great care that only the data necessary for the operation of the business and for the performance of services in connection with our products is stored. In this Privacy Policy, we fully disclose what information we collect, how we use it, and how we handle it.

1. What does this privacy policy cover?

This privacy policy describes how BitetheBytes (also referred to as "we," "us" or "our") will make use of your information in the context of:

• BiteTheBytes-Websites
• Desktop-Apps
• BiteTheByte’s marketing, sales, and advertising practices

2. What information does BiteTheBytes collect about me?

2.1. Websites of BiteTheBytes

You remain anonymous: During your entire visit to our website, you do not disclose anything about yourself. We do not store any personal information.

2.2. BiteTheBytes Customer Support

If you contact us for support or other offerings, BiteTheBytes collects information through Freshdesk (which is used by our ticket system) that identifies you. This includes:

• Name
• Email address

2.3. BiteTheBytes App Purchase

By clicking on a purchase button on our website, you will be re-directed to our online shopping provider FastSpring who takes care of the purchase process. For that, FastSpring requires you to enter personal data. This includes:

• Company (if applicable)
• Name
• Address
• Country
• Email address
• VAT ID (if applicable)
• Registration number (if applicable)
• Payment / billing information

2.4. BiteTheBytes App Activation

After your purchase of a BiteTheBytes app through FastSpring, we will setup your account on our BiteTheBytes License Server. The following personal information is stored:

• Email address
• First name
• Last name
• Company name (if applicable)

Besides that, the BiteTheBytes License Server is going to create additional data that is connected to your account right after your purchase:

• Product
• Version
• License
• Password (created exclusively by us; encrypted; you can request it at anytime through the BiteTheBytes application you are using)
• Information whether your account is a perpetual or subscription account
• Information whether your account is active, or disabled
• Information about until what date your maintenance plan or subscription is valid
• Information about when you purchased your license
• Information about your last sign-in date
• Information about your workstation IDs (required by license server to prevent abusing activations)

Additionally, you may enter and store further additional information by signing in to your account. That is:

• Nickname (displayed on a render that you upload to our public gallery)
• Information about your social accounts (this is optionally and can only be applied if you have been invited for uploading renders to our public gallery)

2.5. BiteTheBytes App Usage and App Updates

When you use your BiteTheBytes app or when you install updates to the app, we collect information about:

• Your device (hardware ID)
• Your BiteTheBytes app (email, password, version)
• Date of last sign in

3. How does BiteTheBytes use the information it collects about me?

BiteTheBytes uses the information we collect about you for the following purposes:

• To fulfill a contract, or take steps linked to a contract: this is relevant where you register to use a BiteTheBytes app or website (whether paid, or as a free trial). This includes:
• Providing you with the BiteTheBytes websites and apps for which you have registered, and any other services or products that you have requested
• Verifying your identity
• Taking payments
• Sending you necessary communications (for example, related to payments or expiration of your subscription)
• Providing customer service or support
• As required by BiteTheBytes to conduct our business and pursue our legitimate interests, in particular:
• Providing you with the BiteTheBytes websites and apps for which you have registered and any other products and services you have requested
• Diagnosing problems in our apps
• Investigating and responding to any comments or complaints that you may send us
• In connection with legal claims, compliance, regulatory and investigative purposes as necessary (including disclosure of information in connection with legal process or litigation)
• Where you give BiteTheBytes your consent or otherwise consistent with your choices:
• Sending you information about BiteTheBytes products and services, special offers and similar information, and sharing your information with third parties for their own marketing purposes (where your consent is required)
• Placing cookies and using similar technologies on our websites, on our apps and in email communications, in accordance with our Cookies Policy and the information provided to you when those technologies are used
• Crash reports
• For legal reasons:
• Responding to requests by government or law enforcement authorities conducting an investigation
• To detect, prevent, or otherwise address fraud, security or technical issues and software piracy (e.g., to confirm that software is genuine and properly licensed), helping to protect you as well as BiteTheBytes

4. Does BiteTheBytes share my personal information?

No, BiteTheBytes is NOT sharing your personal information with others.

5. Is my personal information displayed anywhere?

BiteTheBytes apps do not display your personal information.

There are several places within BiteTheBytes’s websites and apps that BiteTheBytes uses (e.g. Discord) that allow you to post comments, upload pictures, or submit content for others to see. Sometimes you can limit who can see what you share, but there are some places where what you share can be seen by the general public or other users of the app or website. Please be careful when you share your personal information. Do not share anything you wouldn’t want publicly known unless you are sure you are posting it within an app or website that allows you to control who sees what you post.

Please note that when you post messages on certain user forums on our websites and apps that we use, your email address or name and/or profile photo may be included and displayed with your message.

To remove content you have shared on our websites and apps we use, please use the same app or website feature you used to share the content. If another user invites you to participate in shared viewing, editing, or commenting of content, you may be able to delete your contributions, but usually the user who invited you has full control.

6. Is my personal information secure?

We take technical and organizational precautions to protect your personal information against accidental or intentional manipulation, loss, destruction or access by unauthorized persons and to ensure the protection of your rights and compliance with the applicable data protection regulations of the EU and the Federal Republic of Germany.

The measures taken are designed to ensure the confidentiality, integrity, availability and resilience of the systems and services related to the processing of your data over time and to restore them quickly in the event of a physical or technical incident. This includes encryption of your data. All information that you enter online is encrypted with at least the SSL technology and only then transmitted.

As a result, this information can never be viewed by unauthorized third parties. Our data processing and security measures are constantly being improved in line with technological developments. Our employees are of course obliged to confidentiality in writing (data secrecy).

7. Where does BiteTheBytes store my personal information?

Your personal information is stored inside a password protected SQL database. That database is located on a virtual machine (Windows Server 2012) hosted by Host Europe GmbH with location in Germany. The access to that virtual machine and the operating system is also password protected.

8. Does BiteTheBytes transfer my personal information across national borders?

Our products are marketed and sold internationally. Through a license server based in Germany, purchased products are activated, validated and updated.

If you execute one of our applications outside of Germany and log in to the license server for the purpose of activation / validation / updates, your personal data (email address and hardware ID) will be transmitted across national borders to our license server. This data transmission is encrypted and is solely for communication reasons between your BiteTheBytes app and the BiteTheBytes license server.

9. What rights do I have in respect of my personal information?

Under the law of some countries, you may have the right to ask us for a copy of your personal information; to correct, delete or restrict (stop any active) processing of your personal information; and to obtain the personal information you provide to us for a contract or with your consent in a structured, machine readable format, and to ask us to share (port) this information to another controller.

In addition, you can object to the processing of your personal information in some circumstances (in particular, where we don’t have to process the information to meet a contractual or other legal requirement).

These rights may be limited, for example, if fulfilling your request would reveal personal information about another person, or if you ask us to delete information which we are required by law to keep or have compelling legitimate interests in keeping (such as fraud prevention purposes).

To exercise any of these rights (including deactivating your BiteTheBytes account), you can get in touch with us – or our data protection officer – using the details set out below. Additionally, many of our websites allow you to edit your personal information by accessing the "my account," "my profile," or a similar feature of the website you are using. Likewise, you can delete files or photos you have stored in our websites by logging in and using the deletion functions that are available.

If you have unresolved concerns, you have the right to report them to an EU or other data protection authority where you live, work or where you believe a potential violation may have occurred.

To use some BiteTheBytes websites, apps, products or services, the provision of some information is mandatory: if relevant information is not provided, then we will not be able to administer a BiteTheBytes account to you, or provide you with the websites, apps, products or services requested. All other provision of your information is optional. Providing optional information will help us offer you a better experience, such as more personalized or tailored content or offerings.

If you order us to delete your personal information that is required for the use of BiteTheBytes applications, products or services, you have no right to a refund of the purchase price.

10. Online-Marketing practices of BiteTheBytes

BiteTheBytes uses various types of online advertising, including BiteTheBytes ads on websites and other business applications, as well as on social media platforms such as Facebook, YouTube, Twitter, Instagram, Vimeo, Twitch, and Discord. We do not operate direct marketing by email, telephone and post. BiteTheBytes does not send emails to unknown people to promote products.

11. Sites of BiteTheBytes in social networks and login services

You can log in to some BiteTheBytes websites through an account on a social network such as Facebook. If you grant the appropriate permissions, we will receive information about you from your social network account, such as your name, location, and basic demographic information.

BiteTheBytes runs its own pages on many social networking sites (eg. the Facebook page of the World Creator Team). We collect information that you have made public in your social network account, such as the name of our products and services that you are interested in when interacting with our social networking sites.

12. Cookies

Our website does not use cookies for tracking, analytics, or marketing purposes. For the secure operation of our customer portal, we only use session cookies. These cookies:

• are strictly necessary for authentication and maintaining your login session,
• do not store personal data beyond the session ID
• are automatically deleted once you close your browser.

Because these cookies are essential for the functioning of the customer portal, they do not require user consent under applicable data protection laws (GDPR and §25 TTDSG).

13. Newsletter

BiteTheBytes does not offer a newsletter service at all.

14. How long does BiteTheBytes retain my information?

If you purchased a product of BiteTheBytes based on perpetual use, we process and keep the personal information we have about you for as long as you are a user of our products, services or apps. If you purchased a product of BiteTheBytes based on rental use and you do not extend the rental period, we will immediately delete your personal information after your rental period has ended. If you ask us for a refund and we grant it, we will immediately delete your personal information after refund was processed.

15. Will this privacy policy change?

Occasionally, we may change this privacy policy (or other documents in the BiteTheBytes Privacy Center) to allow BiteTheBytes to use or share your personal information in a different way. If we do, the links to the policy on our websites (which are generally found in the footer of the website) will indicate that the policy has been changed. For new users, the change will become effective upon posting. For existing users, if the change is significant, it will become effective 30 days after posting. We encourage you to periodically review the BiteTheBytes Privacy Center for the latest information on our privacy practices.

16. Who can I contact with questions or concerns?

BiteTheBytes has appointed a Data Protection Officer. If you believe your Personal Information has been used in a way that is not consistent with this Policy or your specified preferences, or if you have further questions related to this policy, please contact the Data Protection Officer by writing an email to support@bitethebytes.com.

Written inquiries may be addressed to:

BiteTheBytes GmbH
Data Protection Officer
Mainzer Str. 9
36039 Fulda
Germany